Report template
Customer support AI pricing models
This report tracks how support vendors package AI agents, automation, ecommerce support workflows, and outcome-based pricing.
Current tracked vendors
- Zendesk
- Text.com
- Intercom
- Gorgias
- Tidio
Tracked signal types
- AI agent packaging
- Outcome-based or usage-based pricing
- Support workflow automation expansion
- Public plan simplification
- Affiliate and agency partner economics
- Channel coverage such as WhatsApp, web chat, SMS, Messenger, and ecommerce integrations
Related dataset
Customer support AI affiliate programs tracks partner terms, cookie windows, and payout uncertainty separately from product pricing.